Our eternal love for food and natural curiosity led us to trying some Eastern delicacies. I've always been highly recommended to try Thai food so we finally ended up in the city center's Chaophraya restaurant - in the middle of Buchanan street, just a little after Forever21. We sat in the open area as the weather outside was sunny and warm - Scotland is an extremely lovely place in the summer. Too bad that season doesn't knock on the door for more than few days in the year ( 2013 is a lucky exception). By reading reviews of places you get a rough idea what is the mass/common view and then decide whether to invest your time going there. I am not a fan of Negative reviews, unfortunately this one is going to be such. There are pros and cons listed to be fair and honest. It was a bit of delight and a bit of a disappointment.
The Menu
Pros:
Pros: - Nice selection of different kinds of food: Rice and Noodle section; Meat section; Salads and soups and vegetarian options as well.
- Delicious - absolutely wonderful - spicy, however not burning your mouth.
Cons:
- Taking into account its central location - on the High Street - less than 5 minutes from George Square, the price range was reasonable. Around £10 for appetizers and around £15 for a main course meal.
- However if it was not in the city center the prices would not fit what you get. The main meal would not feed you if you are really hungry (as in the case was as much as the appetizer).
Customer Service:
Pros:
Very friendly and positive - always polite and smiling. Overall very helpful.
If you'd like to try Thai food I would strongly recommend it...but not especially in that restaurant.
Cons:
EXTREMELY unorganized. Firstly we had to wait more than 15 minutes after sitting to be offered a menu, after asking for one in the beginning (it was not extremely busy at that point). There were 3 different waiters serving us, ending up with ordering a coke to all three of them which came 20 minutes after we've asked the 1st waiter ( my glass of Mekong came on time - just about 5-10 mins after the order). The meals came without any delays served by another 4th waiter and were lovely.
Customer service is a vital thing for me, it can put me off even from the best places: shops/ restaurants; no matter if the quality of the food is good, if you are mistreated in a way (as in our case forgotten for few times by different waiters) then that place does not deserve your attention.
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| Mekong - alcoholic drink: whiskey from Thailand |
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| Mekong - alcoholic drink: whiskey from Thailand |
Grade for customer service 1 out of 5, because the staff were polite. Nonetheless our orders came with extreme delays. It might be due to a training process, tiredness, the heat...but it happened few times, which I do not consider as good excuses.
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| Fried Prawns: with cherry tomatoes and cucumbers |
If you'd like to try Thai food I would strongly recommend it...but not especially in that restaurant.
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| Fried Prawns: with cherry tomatoes and cucumbers |
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